We’re here to assist you!
Below you’ll find answers to frequently asked questions, information on shipping, returns, and much more. If you can’t find what you’re looking for, don’t hesitate to reach out to our dedicated customer support team.
- How do I place an order?
- To place an order, simply browse our online store, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
- What payment methods do you accept?
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and more. You can select your preferred payment option during checkout.
- How can I track my order?
- Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.
- What is your return policy?
- Refunds are not permitted, but our exchange policy allows for exchanges within the initial 4 days for unworn items.
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- Delivery Times: Orders are typically processed and shipped within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected during checkout.
- Shipping Rates: Shipping rates are calculated based on the weight of your order and your delivery address. You can view the shipping cost at checkout before completing your purchase.
- International Shipping: Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes imposed by your country’s customs department.
if you want to know more about us you can check about us page and If you want to check our Terms & Conditions, Returns Policy and Privacy Policy, you can click on it and check each policy and what we offer.
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at support@elentot.com.
If you still have questions or need further assistance, don’t hesitate to reach out to us. Our friendly customer support team is here to help you every step of the way.
Thank you for shopping with Elen&Tot! We appreciate your business.